Tenaweb Privacy and Cookie Policy

**Last Updated: April 02, 2025**

At Tenaweb, we value your privacy and are committed to protecting the personal information you share with us. This Privacy and Cookie Policy explains how we collect, use, store, and protect your data when you interact with our website, services, and tools (collectively, "Services"). It also describes how we use cookies and similar technologies to enhance your experience and the choices you have regarding your information.

#### 1. Information We Collect

We collect information to provide, improve, and personalize our Services. The types of data we gather include:

- **Information You Provide:** When you fill out forms (e.g., contact forms), create an account, or communicate with us, we may collect details like your name, email address, phone number, or other data you choose to share.

- **Automatically Collected Data:** When you visit our website, we collect usage details such as your IP address, browser type, device information, pages visited, and time spent on our Services. This is gathered through cookies and similar technologies (see Section 5 below).

- **Third-Party Data:** If you interact with us via social media or other platforms, we may receive information from those services based on their policies and your settings.

#### 2. How We Use Your Information

We use your data for the following purposes:

- To deliver and maintain our Services, such as processing form submissions or responding to inquiries.

- To improve our website’s functionality, design, and user experience.

- To personalize content and recommendations based on your interactions.

- To communicate with you, including sending updates, newsletters, or responses to your requests (with your consent where required).

- To analyze usage trends and optimize our Services.

- To comply with legal obligations or protect our rights, safety, and property.

#### 3. How We Share Your Information

We do not sell your personal information. We may share it in these cases:

- **Service Providers:** With trusted partners who assist us in operating our Services (e.g., hosting providers, analytics tools), bound by confidentiality agreements.

- **Legal Requirements:** If required by law, regulation, or legal process (e.g., court orders).

- **Business Transitions:** In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this policy until updated.

- **With Consent:** If you explicitly agree to share your data for a specific purpose.

#### 4. Your Choices and Rights

You have control over your information:

- **Opt-Out:** You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any message or contacting us directly.

- **Access and Update:** Request access to, correction of, or deletion of your personal data by emailing us at privacy@tenaweb.com.

- **Cookies:** Manage cookie preferences via your browser settings or our cookie consent tool (if available on our site).

- **Regional Rights:** Depending on your location (e.g., GDPR for EU residents or CCPA for California residents), you may have additional rights, such as data portability or opting out of targeted advertising. Contact us to exercise these rights.

#### 5. Cookies and Tracking Technologies

We use cookies and similar tools (e.g., web beacons, pixels) to enhance your experience. Here’s how:

- **What Are Cookies?** Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, track usage, and improve functionality.

- **Types of Cookies We Use:**

- **Essential Cookies:** Necessary for basic site operation (e.g., navigation, form submissions). These cannot be disabled without affecting core functionality.

- **Performance Cookies:** Collect anonymous data on how visitors use our site (e.g., page views) to improve performance.

- **Functionality Cookies:** Remember your settings (e.g., language preferences) for a better experience.

- **Analytics Cookies:** Help us understand traffic patterns and user behavior via tools like third-party analytics services.

- **Managing Cookies:** You can block or delete cookies through your browser settings. Note that disabling essential cookies may limit site functionality. Check your browser’s help section for instructions (e.g., "Manage Cookies" in Chrome or Firefox).

#### 6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security. Please notify us immediately if you suspect a breach.

#### 7. Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy or to meet legal requirements. For example:

- Form submissions may be retained for 12 months to address follow-ups.

- Analytics data is anonymized and stored indefinitely for trend analysis.

- Inactive account data may be deleted after 24 months unless required by law.

#### 8. International Data Transfers

Tenaweb operates globally, and your data may be processed or stored in countries outside your region (e.g., the United States). These locations may have different privacy laws. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

#### 9. Children’s Privacy

Our Services are not intended for users under 13. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly. Contact us if you believe this has occurred.

#### 10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised "Last Updated" date. Significant changes will be communicated via email or a site notice if you’ve provided contact details.

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